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DNS

HtmlToText

for this site to function correctly please enable javascript in your browser preferences galaxy s3 native browser does not support code used in this site. please use chrome, firefox or opera. login home products surgery connect overview phone system designed for the specific demands of gp surgeries clinical system integration reducing overall costs by minimising time on administrative tasks and calls nhs high impact actions assisting practices to address a number of the nhs high impact actions actions patient data security exceeding the nhs guidelines on the secure storage of patient data cardbyphone overview pci-dss level 1 compliant card payments over the phone accredited security enterprise level security for businesses of all sizes debt collection calls pci compliant telephone based debt collection at a sensible cost consultancy gdpr and pci-dss consultancy and auditing cloud telecoms connect gp care gps to consultants … every time contact centre efficiently underpins vet helpline … reliably call recording for patient case review, staff training … securely services contact centre connect your people with your customers easily in a complex environment call recording support your compliance, security and customer protection needs notification reach large numbers of people with essential information, immediately pci phone payment pci-dss compliant card payments over the phone resources case studies find out how we helped our clients x-on blog news from the team at x-on product sheets detailing x-on product features white papers insights into some of our functionality press x-on in the press videos see how our services work about us our vision big business decisions made simple our company pioneers in cloud communications our people the team behind x-on delivery recruitment join the x-on crew contact menu toggle login home products products surgery connect surgery connect overview patient data security call queueing call recording confirm and remind clinical system integration gp hubs video triage single telecoms bill case studies faq nhs impact actions supporting practices client updates cardbyphone cardbyphone overview cloud security cardbyphone versions consultancy debt collection calls services services contact centre contact centre overview features managing configuring wallboard agent console customer survey salesforce integration sms services sms services promotions/competitions solutions/api micro-payments call recording call recording overview call recording mobile recording configuration health finance notification notification overview emergency alert alert features email to voice http to voice email to sms bulk sms voice noticeboard alert consultancy bespoke integration business continuity pci phone payment pci phone payment overview cloud security cardbyphone versions consultancy debt collection calls sectors sectors healthcare healthcare surgery connect surgery connect overview patient data security call queueing call recording confirm and remind clinical system integration gp hubs video triage single telecoms bill case studies faq nhs impact actions supporting practices client updates retail - ecommerce leisure - travel it - communications resources resources case studies x-on blog product sheets white papers press videos about us about us our vision our company our people recruitment contact menu toggle contact centre overview features managing configuring wallboard agent console customer survey salesforce integration sms services customer survey survey agent performance contact centre service overview features features managing configuring wallboard agent console customer survey info call flows voice prompts international destinations salesforce x-on cti integration cloud-to-cloud api integration with x-on call handling systems sms services promotions, bespoke micro-payments zendesk integration salesforce integration gold-vision integration kerridge k8 integration oracle cloud integration rent4sure "since moving to x-on we have seen major improvements in reporting data, functionality and efficiency…" ➤ carhireuk "x-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. we have found the sales and support to be excellent…" ➤ vetfone "x-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…" ➤ welsh ambulance "on a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…" ➤ there are many tools available to the contact centre manager for measuring group and agent performance. you can assess times to answer, call clearance rates, wrap up times and make qualitative assessment as to how individual calls have been handled through recording and monitoring. but how do you quantify what is arguably the most important measure of your call centre - customer satisfaction? real time caller satisfaction feedback x-on customer survey is an outsourced service that can be used to give your callers a quick real-time phone questionnaire at the end of their call and provide you with a summary of customer satisfaction results on line and in real time. quick and painless at the end of the call, either when prompted or for every call, the agent may ask the caller if they would mind participating in a brief survey. if the caller agrees, the agent presses a pre-programmed hotkey to transfer the caller to the customer survey service. the caller will typically receive no more than half a dozen multiple choice questions about the handling of the call before being invited to record comments if they so wish. the caller responds to a professionally designed and recorded script that takes a minute or two of their time and gives them the confidence that their opinion is valued. if needed for more advanced applications, conditional branching can be included in the script, so if the caller gives a particular response, they can be asked supplementary questions or even returned to the call centre. sample call flow we thank you for taking part in this short survey which should only take a minute or two. please answer each question using your keypad. ↓ was your call answered quickly? if very quickly, press 1 if reasonably quickly, press 2 or if you had to wait too long, press 3 ↓ was your call answered in a polite and cheerful manner? if you were happy that it was, press 1 if you had no opinion, press 2 or if you were unhappy, press 3 ↓ did the person who answered your call understand your query? if you think they did, press 1 if you are not sure, press 2 or if you think they didn't, press 3 ↓ did they manage to resolve your query? if you think they did, press 1 if you are not sure, press 2 or if you think they didn't, press 3 ↓ overall, how satisfied are you with the way this call was handled? if you are very satisfied, press 1 if you are fairly satisfied, press 2 if have no opinion, press 3 if you are fairly dissatisfied, press 4 or if you are very dissatisfied, press 5 ↓ thank you. now please feel free to record any additional comments after the tone. if you wish us to respond, please include your name and phone number. when you have finished, press any key to stop recording. ↓ customer records comments and may be given the option to review or change their recording. quality information individual responses are collated in real time to produce a statistical analysis which can be further broken down by campaign or agent group. recordings of customer comments can be emailed to supervisors for further assessment or made available immediately on the web allowing agents to monitor their own performance with continuous feedback. by including more data when the call is forwarded to the system, either through caller id, dialed number or additional codes embedded in the dial string, responses can be assigned to agents and the results used to judge a

URL analysis for customer-surveys.co.uk

https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../surgery-connect/clinical-system-integration.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../x-on/cloud-communications.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../recruitment.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../cloud-communications-about.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../case-study/case-studies.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../sector/healthcare.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../call-recording/mobile-call-recording.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/features.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../case-study/gp-care.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../notification/email-to-voice.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../surgery-connect/call-recording.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../../press.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../surgery-connect/video-triage.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/voice-ivr-prompts.htm
https://www.x-on.co.uk/service/contact-centre/customer-survey.htm/../surgery-connect/gp-telephony-supplier.htm

Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Error for "customer-surveys.co.uk".

the WHOIS query quota for 2600:3c03:0000:0000:f03c:91ff:feae:779d has been exceeded
and will be replenished in 74 seconds

WHOIS lookup made at 16:21:13 02-Sep-2017

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2017.

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REFERRER http://www.nominet.org.uk

  REGISTRAR Nominet UK

SERVERS

  SERVER co.uk.whois-servers.net

  ARGS customer-surveys.co.uk

  PORT 43

  TYPE domain

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REGISTERED no

DOMAIN

  NAME customer-surveys.co.uk

NSERVER

  NS06.DOMAINCONTROL.COM 208.109.255.3

  NS05.DOMAINCONTROL.COM 216.69.185.3

Mistakes

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